Good Shepherd-Fairview Home

My mother applied a year a half ago. First they said it would only be a couple months before she would be approved for a room in assisted living. Well that didn’t happen. We kept calling and leaving messages. They never returned any of those. Every once in awhile we would try again. Well Heather director or Admissions told us they lost her application and she would have to fill out another one! She also told us that if you were on the waitlist after a year you would have to fill out a whole new application anyway. So after a interview my mother and I had her her was awful. She told us we had better be nice to her. Very unprofessional! So after more back and forth with all the nonsense Fertz Heather’s assistant called me June 1st and said they have a room for my mother. Well more back and forth with them. And not returning messages. Fertz started texting me with false information and dates to move in. My mother was renting an apartment for 25 years and told the landlord she would be moving June 30th which Heather and Fertz knew about. Well that never happened either. My mother ended up homeless and in the hospital. And now she has to go to rehab somewhere else . And I blame Heather for all that’s happened and my mother not getting in now. She should be fired. She has no sympathy or compassion for the elderly. And I will be filling a formula complainant.

I had a parent stay here and it was awful. This place puts 2 people into a single bedroom and charges 16k per month. There are not enough aides to help. They leave patients sitting in their chair and ignore them. The bathroom was never cleaned by the staff. A woman across the hall fell and it took over 15 mins for an aide to show. The food is always cold and tasted bad. Overall not a place where they care about the elderly.

I would never recommend this place to anyone. When my mother in law arrived for her first day, we were never given any notice that you couldn’t have some cash on you, inventory was NEVER taken and a key was NEVER given to lock the drawer to keep her stuff safe. When my MIL’s money went missing they searched everywhere in her room, her purse etc. nothing they could do because they couldn’t prove it happened. Now mind you, the people searching were the social worker and other administrators. When the problem was brought up again a couple weeks later the social worker denied even knowing what my MIL was talking about. The care was ok until her insurance stopped paying is when they began to not treat her like she didn’t matter. Except one nurse who is truly truly amazing!! Thankfully we got my MIL out of there today and she now resides at another facility! These people don’t care about the patients or staff like they should!! No one ever returns messages left! Piss poor faculty. Extremely disappointed!!!

Staff are very unprofessional and treat residents really badly.

The Good Shepherd Fairview Home was my aunt's first choice because she had been to Good Shepherd before, after hospitalization, for a short term stay, and she loved it there. However, they had no openings for her this time. It was an excellent facility. The staff was wonderful. They were very enthusiastic, caring, and concerned about her. They were always encouraging her to do things, and getting involved in things. It really promoted her recovery. They had a book library, and they had a library that came around to the residents, and they had a regular library that you could go to, too. And my aunt is an avid reader, so that was good for her. She could have her cat there. That was a tremendous advantage, and that's one thing she loved about them. They had bingo and games, arts, cards, and putting together puzzles. I saw the food, I saw her eat very well, and she's a picky eater. The cost was really decent, it was less than a lot of other facilities.