Elm Manor Nursing and Rehabilitation Center

If I could rate a zero I would. I’m stuck in this place. There is not enough staff or nurses to take care of you. I’m sitting in dirty diaper writing this post. It’s been 3 hours still no one come to help me. And hard get any help or simple needs like a glass of cold water. Staff here have even said they want quit because there not getting help they need. Staff are friendly though. I feel just as bad for them as patients that are stuck in here.

I don’t write reviews often so when I do it is with great distaste or I am extremely pleased. In the case of this nursing home I have nothing but good to say. My family member came from another nursing home, horrible care, disrespectful staff, unfit care of my family member. I switched to Elm manor hoping for better care, I was hesitant due to what I heard about it but assumed it would be better than where I was. I was blown away immediately my loved one received exceptional care, the staff answered my questions, my concerns. My family member for the first time actually told me that they liked the home, they liked the staff, and they even like the food. I am extremely pleased and would personally recommend it to anyone who needs a nursing home.

I want to share a positive experience with this facility, especially in light of some of the changes that have taken place. It’s clear that leadership has been actively working to improve both the environment and communication. The resident floors have been fully upgraded, including new beds, furniture, and window treatments, which makes the building feel brighter, cleaner, and much more comfortable. The therapy team is dedicated and focused on helping residents regain strength and independence, and the nursing leadership has been responsive when concerns are brought forward. Staff genuinely care about resident safety and well-being and take feedback seriously. What stood out most is the facility’s willingness to listen and make improvements. Families are encouraged to communicate directly with administration, and issues are addressed rather than ignored. Overall, this is a facility that is investing in its residents, its staff, and the quality of care it provides. I would feel comfortable recommending this facility to families looking for rehabilitation and long-term care in a setting that is actively improving and committed to doing better every day

My mother arrived on a Friday. The never did any initial assessment. Saturday morning she called me to come and clean her. She had called for someone to help her use the bathroom and they made her wait so long she soiled herself and they left her in it for hours. They took her clothes to label and never brought them back. She had diarrhea for 5 days and they never treated it. We were there daily and constantly asking the social worker and director of nursing to help her. On the 5th day she was so weak we had to have her taken by ambulance to the hospital. And I went back to collect the clothes they never returned to her. They found some labeled with the wrong name and in another patients room. They found a brand new shirt I have bought her in another patient''s dirty hamper. It all had to be thrown out. And they refused to reimburse me for any of it. They falsified documents to show they were checking her vitals and giving her meds when they weren't. And I am adding a picture of the door across the hall from her room. It was covered with blood the whole time we visited there. The whole place deals of feces and urine. We were afraid she would die there.

Amazing facilitykeep up the good work!