Elderwood Village at Ticonderoga

This place is great! I have limited experience, but do have some idea of how things should be from past experience with a loved one in a facility. It's very affordable. It's a good place to economize. Residents have their own room/bathroom and only share the shower area. It's a small community and everyone knows everyone by name. The staff is super and they love my uncle. His cognitive state is pretty severe, he struggles with his memory a lot. But he's even said that they take great care of him here. He was resistant to the idea of moving to a facility in the first place, so for him to say/know that says a lot to us. It's in a great location for us, in a central part of town and close to home. They constantly have things going on for families to be involved in. They're having a Thanksgiving lunch for residents and their families next week. It's a modern facility and they have great urgent medical care available downstairs also, if needed. They have a barbershop on site. The management is absolutely great. From the beginning, both the admin/social worker and the supervisor [names removed] were so helpful. They were patient and guided us through the whole process and answered all of our questions. Again, my uncle struggles cognitively, but he's safe, happy, and comfortable here. Not only does it show, but he's expressed this to us more than once. During visits, you tend to hear other residents talk and sometimes even chat with them. I've never heard any of them have anything negative to say about this facility or the staff. We've been very pleasantly surprised with the whole operation. I would absolutely recommend them to friends and family. In fact, I know others who have had loved one's here and they're all very happy with their experiences and have had nothing negative to say.

We toured Elderwood Village at Ticonderoga. The tour was set up very easily. We went in and we did our COVID screening and our COVID tests. It was very clean. It was a smaller facility, which I know my mother would like. She doesn't like a bunch of crowds and too many people, so that was good. Everybody was very friendly. When we took my mother for her assessment, they were very kind, gentle, and welcoming. They gave her the information that she needed and tried to reassure her because she is moving out of the town that she has spent most of her life in. She's excited but a little nervous at the same time, and they did very well at putting her at ease. The unit is a small room because it has a private bath and shower. My mother wanted that, so that's what we got. They are going to provide her with a nice comfortable bed. She'll be able to bring a couple of pieces of furniture that she likes, and she'll have people keeping track of her medication and administering that for her. The dining room was very pleasant. There are not a lot of people. There are probably at this point eight residents, and they only take 13 and Mom will be the ninth. Everyone was very welcoming, and she met everybody. She said she liked it very much because it was bright, there were lots of windows, and the area has some really pretty views outside of the Green Mountains. Everything seemed very, very nice and very thorough. They have a nice gathering room for people to either watch the movies, work on puzzles, read, or just socialize. It's all winter right now, but they have an outdoor courtyard that's very well shaded with some nice furniture. The chef there will do barbecues out there in the spring, summer, and fall. They have raised garden beds for people to garden, and they can grow flowers and vegetables there. They have a nice area to walk around and to get together with other people that live there. What's nice is the pharmacy is right downstairs. My mother will have some transportation perhaps to go to a local dentist or something like that. When she does have her hip replacement surgery, the rehabilitation place is just below her in the same building, so that'll be an easy transition there for her, too. It's a 5 because of their pleasantness with my mother and they're answering questions and what-not. They were very interactive and very pleasant. They even introduced her to the kitchen staff, the cleaning staff, and the laundry staff, and they were all very pleasant and welcoming as well. We didn't have a meal there, but the people that were in the dining room area, we kind of peeked in, and the food on their plates looked very nice. They will cook to order what my mother can eat, so they follow certain dietary needs and stuff. The food they were eating for lunch looked very good.

Clean. Pleasant staff.

During the time our loved one was there, we liked how it was a smaller environment. Our loved one got really good one on one time with our loved one. The people were very kind and caring and very understanding. They worked very well with our mother while she was there.

This facility is not a place to put your loved you. My father spent 3 months there. Our family had weekly conference calls with nurses, physical therpy, and OT therapy. They stated that our dad was doing well, and could achieve the goals that were set in place for him to return home. We brought him home on July 6th, 2020, and had to transport him to Glens Falls hospital on the 8th do to extremely poor heath, and neglecte. Just to name a few, He has lost 55lbs, dehydrated, poor hygiene, and does not have the body strengh to stand on his own as stated by Elderwood. We got nothing more than deception, and heartache from this professional healthcare facility.