Daleview Care Center

Complimentary review for the PHYSICAL THERAPY STAFF, especially JERRY, LISA, and SHARON. Well planned and well coordinated activities leading up to restored strength. Also credos to Vanette and Debbie of the Nurses Aides. Both caring and empathetic. The Medical Nurse Mariana goes above and beyond her duties. Crystal the Social Worker was in constant communication with the family. TashanaLee the Nurse Coordinator was excellent as well. And lastly, Vinny the Dietitian was obliging and diversified the food menu.

My father was in Daleview from mid January 2020 until the end of February, about 7 weeks. He was there for "more intensive PT" post hospital. My mother was not offered a rehab stay since he was discharged from the hospital on 12/21/19 and I am assuming everyone was on a holiday break. He was in the hospital 5 days and was not allowed out of bed the entire time. This resulted in his inability to ambulate safely. My mother pursued placement and she was sent to Daleview. The staff was ok but the stay ended up doing more harm than good. He received PT 6 days a week for about an hour but the rest of the day he was left to sit in a wheelchair ( he was not in a wheelchair when he went in) The residents were not permitted to move out the facility without a staff member. He would have at the very least wheeled himself around the hallways. The rooms all had bathrooms but the residents are not permitted to use them, they have to be taken to the one in the hallway. Instead of making him more independent he became incontinent ( they put him in a diaper) and were not encouraged to use the bathroom.The staff especially nurses were not very friendly and they were snarky when approached with a question. His hearing aide went missing the first week and the social worker said my mom could put in a claim to be reimbursed ( this never happened) Hearing aides are extremely expensive and it is crucial to his ability to understand what is going on. They stopped putting his other one in and then they assumed he was confused when in fact he could not hear them. He is a very mild mannered man and never wants to cause trouble. My mom and brother visited every day and I was there twice ( I live in PA and work in long term care for over 25 years). I definitely would not recommend a place like this for a situation like his. It was a disappointment and things have been sliding downhill since. The only positive was that he was not stuck there during quarantine. Food was adequate ( I work in food service and it was standard. Place was clean, no smell ( a plus) Activities were not individualized and residents were left in the dining room to be supervised at all times. I understand the facility is trying to keep their "no falls" rating but if you do not let residents move around I guess they can not fall!! PT staff was friendly but it was disappointing that the extent of the therapy was 1 hour a day and then you sit supervised for the rest of the day!

Relative resident for a year was neglected, transferred four times, his last private room was near all their soiled linens bins, garbage bin , etc. left opened ,very health hazard. When inspection comes, all bins moved , after a day or two back same place. The resident, left for about a week under the assurance by the management and care takers, he will be feed, given shower, change clothes and kept clean n comfortable.The resident has no underlying disease or illness, he just had no mobility due to unsuccessful hip replacement.He all of a sudden had fever, chills, looked frail and pain in his whole body, attending doctor prescribed antibiotics and fluids, 3-4 days still high fever, taken to ER for infection, admitted for about a week, back to Daleview, after about a week or less, still with temperature , chills,etc. , back to ER...Dr.said he got bad pneumonia after x-rays, tests.......all the symptoms of Covid-19 , he was admitted, hospitalized , given ventilator, high oxygen, the respiratory dr.said he is very sick, the attending physician said he was serious, the pulmonary dr., the infectious dr. the palliative dr., the speech pathologist dr,the cardiologist , about 5-6 different doctors with their respective specialties all said the same explanation similar to Covid-19, from the Emergency Room to isolation in ICU , PCU, SDU , finally , his family was informed their treatment was ineffective, multi-antibiotics didn’t work, there is no more they could do , the palliative dr. said , there is no way they could allow him to be out of the hospital and the family must make a decision be in hospice or comfort care room in same hospital because of respiratory failure. He was only for a day in the comfort care room he passed away without the ventilator and oxygen.

Take Daleview this place off your list if you care about your loved one. Incompetent staff and bad care for loved ones. I would not put my pet in this place let alone a loved one.

Do not consider this nursing home or rehab for any family members. The nursing team is understaffed and inexperienced. They are constantly rotating nursing and aides in and out. If you ask any medical questions for your loved ones they do not know the answers. You will never see an on and off shift meeting to get caught up on the patients current status. Lacking of notes and supervisors don’t know. Patients sit for hours half dressed in the hallway ignored or in their room soiled. They do not shower or groom patients appropriately. Due to lack of attention, training and cleanliness my loved one has had multiple trips to the hospital and sores. The Health Department needs to start making unscheduled visits and look in to the deterioration of the residents. Also look into some of the doctors associated with the facility if they are observing this behavior and quality of the patients health and are not addressing.